Insurance Claim Time. Delivering On “The Promise”
· by Matt Fox · posted April 10, 2008
· filed under Business Insurance, Insurance Agents, Personal Insurance category.
Allstate recently released approximately 150,000 pages of documents from a review of its claims practice in the 1990s. Many people claim the documents reveal an “us” against “them” (Allstate vs. policyholder) mentality of the claims departments. Allstate’s not alone. I’m sure you can find it in various companies’ employees. Unfortunately, it appears to simply be another ding in the credibility of the insurance industry as a whole.
As much as I’d like to attack Allstate I won’t. There are bad apples in every company and in every industry.
What can you do to protect yourself?
The Arizona Department of Insurance has great resources available to help consumers online. Here are a few things you can find online at their site:
- Find insurance company complaint ratios
- Find information on insurance fraud
- View information about licensing on companies and agents
- Learn more about individual (personal) insurance
- Learn more about small business insurance
- Read a report on Arizona Health Insurers
- File complaints
As we become more crunched for time in our daily lives, it’s difficult to sift through the mountain of information available to make a decision. It’s important for you to have an agent you view as a trusted advisor and looks after you. You don’t want someone just pitching the lowest price or the product of the day. Your business and personal financial health and well-being depend on them.
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